ITTSI Services
Innovation, Adaptation & Determination.
Training as part of an IT project should equip the users to reach and exceed the defined KPIs for the processes that the software supports. Training is something that is done to learners, learning is something they own and do themselves. Any training initiative must aim to move the emphasis from training to learning as quickly as possible.
Working with ITTSI.
When engaging with ITTSI on a project you draw on the following history of knowledge, skills and experience.
LEARNING CONTENT DEVELOPMENT
We develop learning material in the format that best suits your company learning culture.
LEARNING FORMATS
Printed and/or Electronic material, Manuals, Quick Reference Guides, Reference Cards, PowerPoint decks, Audio files, Video files, In-App contextual help files.
DELIVERY FORMATS
Virtual Instructor Led Training, Online Learning content, SCORM files for Learning Management Systems, Guided Self-study.
ADOPTION REPORTING
A goal set defines the outcome, a goal monitored ensures the outcome. Adoption monitoring and reporting gives insight into the successful implantation of the project.
Adoption Progress
Agreed indicators are monitored and reported on. This allows the project and management teams to intervene to address issues and capitalise on opportunities.
Opportunity Identification
Technology creates its own opportunities and Microsoft supplies technological opportunity in leaps and bounds. Once users own the functionality in the implemented software they experience and change in momentum towards the possibility. It is this change that brings the opportunity to introduce further functionality to increase efficiencies.
Change Management Support
Change is traumatic and it is best handled by supplying ample information long before the event. We provide you with guides and templates for introducing the upcoming change.
Training Session Delivery
We either handle the delivery of the training sessions with one of our trainers or we hand-over and transfer the training packs to your training team. If required we will provide support during the first round of training to ensure the success of the delivery.
Learning and Adoption Support
The first couple of days using a new system determines the degree to which users will adopt the system. A minimum of three days onsite (In-reach) support increases that adoption to 75% of the user audience.
Training vs Learning.
Training is something that is done to learners, learning is something they own and do themselves. Any training initiative must aim to move the emphasis from training to learning is quickly as possible. Due to the deliverables of IT projects learning expectations can be clearly defined so that training does not need to be a hit or miss expense. Training cost can be optimised to ensure learning occurs.
TRAINING EXPERIENCE
22 years of IT training development and delivery.
Training in the following industries, hospitality, finance, insurance, security, health care, energy and resources, logistics, construction and infrastructure, FMCG.
Project Experience
- Working in either an Agile or Waterfall project environment
- A disciplined approach to project planning and execution
- Strong communication skills and reporting abilities
- Effective and supportive team members
Learning reporting
Reporting on both the delivery of the learning intervention and the user adoption post training and go-live.
Learning Management Systems
Experience with the setup and use of various Learning Management Systems like Moodle, Joomla LMS, and a couple of proprietary systems.
Learning Delivery
Providing an end to end service as far as developing and delivering learning interventions or equipping organisational onsite teams to deliver the content.
Learning Content
Production of learning content in various formats for both online and hard copy consumption. Production of content for all presentation formats such as Instructor Led Training, Online presentation, Self-directed learning.
Learning Activities
Development and facilitation of learning activities, practical exercises and assessments.
Training Stats.
22 years of IT training development and delivery.
- In excess of 250 000 learners trained
- Over 110 different course titles presented
- Training content developed for 50+ courses
- Custom learning content developed for 25+ projects or initiatives
- Instructor led courses presented in 11 countries
- Online courses presented in 21 countries
BADGER FACTS
“Badgers learn to achieve their goals – It is primarily terrestrial but can climb, especially when attracted by honey. Badgers are tenacious – It travels by a jog-trot but is tireless and trails its prey until the prey is run to the ground. Badgers are adaptable – Honey Badgers have a wide habitat tolerance and are found in a wide variety of environmental conditions, except for extreme deserts and areas receiving more than 2000 mm of rain per year. Badgers take on the biggest enemies – Adults are frequently killed by Leopard and Lion.”
SCOPE OF PROJECTS
Portfolio of some past, completed projects done by ITTSI
INDUSTRY: LOGISTICS AND TRANSPORT
Application: Roadshow
Number of users trained: 60
Training methods: Hardcopy manuals and Instructor Led (classroom) training.
The client used the software to plan and optimise regularly scheduled delivery and pickup routes.
INDUSTRY: ENERGY
Application: Microsoft Excel and Access
Number of users trained: 550
Training methods: Electronic manuals and Instructor Led (classroom) training.
The client used a combination or the two applications to extract and analyse expense information. The analysts and users were trained on basic to advanced features of both applications as well as using macros to extend and automate the reporting functionality in Excel.
INDUSTRY: HOSPITALITY
Application: Dynamics CRM Customer Service and Marketing
Number of users trained: 2300
Training methods: Online training content hosted in a Learning Management System and Instructor Led (classroom) training.
The client used a customised implementation of Customer Service to track customer information and queries. The Marketing application was used to initiate and track campaigns to current customers.
INDUSTRY: COMMUNICATIONS
Application: Dynamics Customer Service and Field Service
Number of users trained: 150
Training methods: Instructor Led (classroom) training.
The client used a customised implementation of Customer Service to track customer information and queries. The Field Service application was used to capture, track and complete work for new and current customers.
INDUSTRY: INSURANCE
Application: Dynamics 365 Sales and Customer Service
Number of users trained: 800
Training methods: Online training content hosted in a Learning Management System and Virtual Instructor Led training.
The client used both applications across various departments to manage both sales to new customers, queries by current customers and associates.
INDUSTRY: INFRASTRUCTURE
Application: Dynamics CRM Sales
Number of users trained: 100
Training methods: Hard copy manuals and Instructor Led (classroom) training.
The client introduced Microsoft CRM to their sales staff to manage customer records and track communication and costs on customer engagements.