TRAINING EXPERIENCE
22 years of IT training development and delivery
Training in the following industries, hospitality, finance, insurance, security, health care, energy and resources, logistics, construction and infrastructure, FMCG.
Project Experience
- Working in either an Agile or Waterfall project environment
- A disciplined approach to project planning and execution
- Strong communication skills and reporting abilities
- Effective and supportive team members
Learning reporting
Reporting on both the delivery of the learning intervention and the user adoption post training and go-live.
Learning Management Systems
Experience with the setup and use of various Learning Management Systems like Moodle, Joomla LMS, and a couple of proprietary systems.
Learning Delivery
Providing an end to end service as far as developing and delivering learning interventions or equipping organisational onsite teams to deliver the content.
Learning Activities
Development and facilitation of learning activities, practical exercises and assessments.
Learning Content
Production of learning content in various formats for both online and hard copy consumption. Production of content for all presentation formats such as Instructor Led Training, Online presentation, Self-directed learning.
Training Stats.
22 years of IT training development and delivery.
- In excess of 250 000 learners trained
- Over 110 different course titles presented
- Training content developed for 50+ courses
- Custom learning content developed for 25+ projects or initiatives
- Instructor led courses presented in 11 countries
- Online courses presented in 21 countries
Badget Facts
“Most of the subspecies are not called honey badgers but ratels, and there are two explanations for this phrase. Ratel means honeycomb in Dutch, which isn’t too distant from honey badger. Ratel is also the word for rattle in Afrikaans, and when the honey badger chooses to fight it does so with a strong rattling sound.”
Scope Of Projects
Portfolio of some past, completed projects done by ITTSI
INDUSTRY: LOGISTICS AND TRANSPORT
- Application: Roadshow
- Number of users trained: 60
- Training methods: Hardcopy manuals and Instructor Led (classroom) training.
- The client used the software to plan and optimise regularly scheduled delivery and pickup routes.
INDUSTRY: HOSPITALITY
- Application: Dynamics CRM Customer Service and Marketing
- Number of users trained: 2300
- Training methods: Online training content hosted in a Learning Management System and Instructor Led (classroom) training.
- The client used a customised implementation of Customer Service to track customer information and queries. The Marketing application was used to initiate and track campaigns to current customers.
INDUSTRY: INSURANCE
- Application: Dynamics 365 Sales and Customer Service
- Number of users trained: 800
- Training methods: Online training content hosted in a Learning Management System and Virtual Instructor Led training.
- The client used both applications across various departments to manage both sales to new customers, queries by current customers and associates.
INDUSTRY: ENERGY
- Application: Microsoft Excel and Access
- Number of users trained: 550
- Training methods: Electronic manuals and Instructor Led (classroom) training.
- The client used a combination or the two applications to extract and analyse expense information. The analysts and users were trained on basic to advanced features of both applications as well as using macros to extend and automate the reporting functionality in Excel.
INDUSTRY: COMMUNICATIONS
- Application: Dynamics Customer Service and Field Service
- Number of users trained: 150
- Training methods: Instructor Led (classroom) training.
- The client used a customised implementation of Customer Service to track customer information and queries. The Field Service application was used to capture, track and complete work for new and current customers.
INDUSTRY: INFRASTRUCTURE
- Application: Dynamics CRM Sales
- Number of users trained: 100
- Training methods: Hard copy manuals and Instructor Led (classroom) training.
- The client introduced Microsoft CRM to their sales staff to manage customer records and track communication and costs on customer engagements.